Extra auto manufacturers in Australia are providing prolonged new-vehicle warranties on the situation that house owners have their vehicles serviced solely by official dealership workshops.
MG is the most recent model to power clients to service their automobile inside its personal seller community to obtain the Chinese language model’s full 10-year/200,000km guarantee, which was applied in August 2024 with out such a situation.
For autos bought from July 1, 2025, if clients don’t service their automobile at an MG dealership, they solely obtain the model’s commonplace seven-year, unlimited-kilometre guarantee.
MG lately additionally introduced a reduced seven-year/200,000km warranty for personal consumers of its industrial autos together with the upcoming MG U9 dual-cab ute – due on sale in Australia later this 12 months – and solely a five-year, unlimited-kilometre guarantee for patrons who select to service their automobile elsewhere.
This drops additional to 5 years or 160,000km (as soon as once more whichever comes first) if the U9 is being pressed into industrial use.
Equally, Nissan and Mitsubishi additionally supply 10-year prolonged warranties for his or her new autos on the situation that consumers service the automobile at their respective manufacturers’ dealerships (restricted to 300,000km by Nissan and 200,000km by Mitsubishi).
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House owners who service elsewhere are solely supplied a five-year guarantee, with Mitsubishi’s commonplace guarantee additionally restricted to 100,000km however Nissan’s stipulating no mileage restrict.
Nonetheless, the follow is completely authorized, in accordance with the Australian Competitors and Client Fee (ACCC).
“Producer warranties can include circumstances, resembling circumstances on servicing or repairs,” an ACCC spokesperson advised CarExpert.
“Producers might supply such warranties as a promoting level to distinguish the merchandise they’re promoting.”
Such circumstances can solely be deemed unlawful if they’re anti-competitive – one thing Mitsubishi ensured wouldn’t be the case when it launched its 10-year ‘Diamond Benefit’ guarantee in 2020.
The automaker utilized for an exemption from the ACCC, which evaluated Mitsubishi’s guarantee circumstances, definition of servicing centres and whether or not the circumstances had been anti-competitive.
The ACCC deemed Mitsubishi’s prolonged guarantee shouldn’t be anti-competitive, enabling Mitsubishi to supply it to shoppers and stay protected against authorized motion by the ACCC’s ‘exemption’.
It offers the producer the proper to not supply an extended guarantee until its chosen circumstances – on this case servicing – are met.
“Warranties are additional guarantees {that a} enterprise can select to make on prime of the buyer ensures,” mentioned an ACCC spokesperson.
Nonetheless, each commonplace warranties and prolonged warranties – whether or not clients pay additional for them or they’re connected to servicing circumstances – are separate from the ‘automated ensures’ that defend consumers beneath Australian Client Regulation (ACL).
This implies auto manufacturers can embrace the situation of servicing with their prolonged and even commonplace warranties, with none influence on client rights even when the automobile is serviced by an unbiased workshop.
“Below the Australian Client Regulation, when shoppers purchase services and products they arrive with automated ensures. These embrace that merchandise are match for objective and are of acceptable high quality,” mentioned the ACCC.
The important thing level right here is that ‘client ensures’, because the ACCC describes them, should not the identical as commonplace or prolonged warranties.
“Client ensures are automated and might’t be taken away,” says the ACCC. If they’re, penalties could be enforced – together with hefty fines.
Mazda Australia was fined $11.5 million in January 2024 after a Federal Courtroom attraction was dismissed, as a result of it was deemed to have did not “apply the buyer assure provisions of the Australian Client Regulation”.
In 2018, Ford Australia was made to pay $10 million – the utmost high-quality doable on the time – for ‘unconscionable’ conduct in the direction of clients who encountered defective Powershift dual-clutch automated transmissions in Focus, Fiesta and Mondeo autos.
The ACCC advised CarExpert: “The patron ensures beneath the Australian Client Regulation might proceed to use after a producer guarantee interval has expired, and no matter whether or not an unbiased operator has serviced or repaired the product.”
MORE: Which brands offer the nest new car warranties in Australia?
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